TERMS & CONDITIONS

Chelo provides:

100% secure payment

International delivery

Fast and tracked Shipping

Free delivery in Belgium for orders over €50

 

SECURE PAYMENT

 

We offer secure payments via PayPal and credit cards.

Chelo strictly complies with all Visa® and MasterCard® safety standards and guarantees a high level of confidentiality:

 

No significant data is stored,

The data is encrypted upon issuance from TPE, Chelo never has access to sensitive data of its client, according to the Belgian law.

DELIVERY COSTS AND SHIPPING

 

Orders are shipped worldwide from Brussels within a period of 48 hours to 4 days from the day following the validation of the order, excluding weekends, public holidays and holiday periods duly mentioned on the website.

 

Orders will be sent from Monday to Friday by Belgian Bpost depending on customer choice. They provide express service for urgent deliveries. At any time, you will have the ability to track packages by entering the parcel number.

Shipping costs are dependent on your delivery country, the weight and the size of the parcel. You can check your delivery costs at the shopping cart by selecting delivery country, after you have added your products to the cart.

Customers outside the European Union may charge customs tax on received goods.These charges will be collected when your order is delivered.  Unfortunately, we cannot provide estimates of these charges. Chelo can not be held responsible for non-payment of these taxes.

For more information please visit: www.simplyduty.com

 

We charge for returns and re-sending of non collected deliveries.

 

All items are shipped insured.

The delivery charges are free for mainland Belgium from 50 euros.

If you need any assistance, please contact us at info@cheloshop.com.


PACKING

Your order will be carefully packed in protective zero waste materials, and you will receive a shipping notification via email when your package is on its way.

RETURNS

Chelo offers handmade objects which can result in slight variations of shapes, colors, finishes and discoloration that can not be considered as defects.

 

All purchases made on this website are eligible for a return or exchange within 14 days of delivery. Kindly contact us at info@cheloshop.com and complete the return form (including reason for return). Please package the items (in new, unused condition) in a shipping box or envelope with sufficient protective material to defend against damage during shipping.

Items returned in new condition will be reimbursed in a period of fourteen days (working days). 

Chelo will not be responsible for return expenses.

CONTACT US 

 

(Feel free to contact us in english, french, spanish, italian or german)

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